At 399pak, the privacy and security of your personal data is not a compliance checkbox — it is a core part of how we operate as a licensed online gaming platform serving Pakistani players from Karachi to Islamabad. This Privacy Policy sets out in full how 399pak collects, uses, stores, shares, and protects personal information provided by players during the registration, gameplay, and financial transaction processes at 399pak.site. By using 399pak, you confirm that you have read and accepted this Privacy Policy as part of your overall agreement with us.
These six principles summarise 399pak's approach to your personal data. They do not replace the full Privacy Policy below — you must read the complete document for your full rights and obligations.
399pak does not sell, rent, or commercially trade your personal information to any third party under any circumstances. Your data exists to operate your account and comply with our licensing obligations — nothing else. Pakistani players' personal details are not a revenue stream for 399pak.
All personal and financial data transmitted to and from 399pak is protected by SSL/TLS encryption. Stored data is protected using AES-256 encryption at rest. Your CNIC details, mobile number, JazzCash wallet information, and banking credentials are handled with the same level of security applied by major Pakistani banks.
399pak collects only the personal data that is necessary for the specific purpose for which it is collected. We do not collect demographic information, social media profiles, or personal communications beyond what is required for account management, KYC compliance, responsible gaming monitoring, and regulatory reporting under our international gaming license.
399pak retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected or as required by applicable law and our licensing obligations. Account data for active accounts is retained throughout the account lifetime. Data for closed accounts is retained for the minimum legally required period and then securely deleted.
You retain specific rights over your personal data held by 399pak, including the right to access a copy of your data, correct inaccuracies, restrict processing in certain circumstances, and request deletion subject to legal retention requirements. These rights can be exercised by contacting 399pak's support team directly.
As an internationally licensed gaming operator, 399pak's privacy practices are not self-regulated — they are subject to the data protection requirements mandated by our gaming license authority. This creates external accountability for how we handle your personal data, above and beyond what an unlicensed platform would be required to provide.
For the purposes of this Privacy Policy, the data controller is 399pak, the online gaming platform operating at 399pak.site under international gaming license authorization. When this Privacy Policy refers to "399pak," "we," "us," or "our," it refers to the 399pak platform and its operating entity in its capacity as the controller of your personal data.
399pak is the sole entity responsible for determining the purposes and means by which your personal data is processed in connection with your use of 399pak.site and all associated gaming services including the cricket sportsbook, live casino, slot games, Go Rush crash game, and Astar Live premium tables.
If you have any questions about this Privacy Policy or about how your data is handled by 399pak, you may contact our data privacy team via the contact details set out in Section 17 of this policy.
This Privacy Policy applies to all personal data collected, processed, and stored by 399pak in connection with:
This Privacy Policy does not apply to third-party websites or services that may be referenced from 399pak.site. We encourage you to review the privacy policies of any third-party services independently.
Relationship to Terms & Conditions: This Privacy Policy forms part of your overall agreement with 399pak and should be read alongside the Terms & Conditions. By accepting the Terms and Conditions, you simultaneously accept this Privacy Policy in full.
399pak collects the following categories of personal data from players. We collect only what is necessary for the purposes described in Section 5 of this policy.
Where you interact with 399pak's responsible gaming tools — including setting deposit limits, loss limits, session timers, or requesting self-exclusion — we maintain records of these settings and requests as required by our licensing obligations. See Section 15 for full details.
399pak collects personal data through the following means:
The majority of personal data held by 399pak is provided directly by you during the account registration process, KYC verification, deposit and withdrawal transactions, completion of responsible gaming settings, and communications with our customer support team.
Technical and usage data is collected automatically through your use of 399pak.site, including through cookies, server logs, and similar tracking technologies. This data collection is necessary for the secure operation of the platform, fraud prevention, and the delivery of a consistent user experience. See Section 8 for full cookie details.
Where you make deposits or withdraw funds using JazzCash, EasyPaisa, or other payment methods, we receive transaction confirmation data from the relevant payment processor. We do not store full payment credentials — only the reference data necessary to link transactions to your 399pak account and process withdrawals to the correct recipient.
As part of our KYC process, 399pak may use third-party identity verification services to validate the CNIC information you provide. These services return a verification result (confirmed / not confirmed) and do not share your raw identity documents with 399pak beyond what is necessary for this purpose.
399pak uses your personal data for the following specific, documented purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation & management | Identity, contact, technical data |
| Age & identity verification (KYC) | Identity data, CNIC, date of birth |
| Processing deposits & withdrawals | Financial data, identity data |
| Fraud prevention & security monitoring | Technical, financial, identity data |
| Responsible gaming monitoring | Usage data, financial data, responsible gaming settings |
| Customer support & complaints | Identity, communications, usage data |
| Regulatory reporting | Identity, financial, usage data |
| Platform improvement & analytics | Anonymised/aggregated technical & usage data |
| Marketing communications (where consented) | Contact data, preferences |
399pak does not use your personal data for automated individual decision-making that produces legal or similarly significant effects without the possibility of human review, except where such processing is required for fraud prevention and account security under our licensing obligations.
399pak processes personal data on the following legal bases:
399pak does not sell your personal data. We share personal data with third parties only in the following strictly limited circumstances:
To process deposits and withdrawals, 399pak shares necessary financial reference data with payment processors including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Sadapay, and cryptocurrency processing services. These processors are bound by their own privacy policies and applicable financial regulation. 399pak shares only the minimum data necessary to complete each transaction.
For KYC compliance, 399pak shares CNIC data with identity verification service providers solely for the purpose of confirming that you are who you claim to be and that you meet our 21+ age requirement. These providers are contractually bound to process this data only for verification purposes and not to retain or use it for any other purpose.
399pak may be required to share player data with its licensing authority, financial intelligence units, or law enforcement agencies where legally required to do so — for example, in connection with anti-money laundering investigations or fraud reports. Such disclosures are made only to the extent legally required and are documented in our compliance records.
399pak uses technical service providers for functions including hosting, platform monitoring, security scanning, and customer support software. These providers process personal data only on 399pak's instructions and are bound by data processing agreements consistent with our privacy obligations.
Absolute Prohibition: Under no circumstances does 399pak share, sell, rent, or otherwise commercially transfer your personal data — including your mobile number, CNIC details, financial data, or gaming history — to any third party for marketing, advertising, or commercial profiling purposes. This prohibition is unconditional and applies permanently.
399pak uses cookies and similar tracking technologies on 399pak.site for the following purposes:
These cookies are strictly necessary for the operation of the 399pak platform. They maintain your login session, remember your language preference, support the security of the platform, and enable core gaming functionality. You cannot opt out of essential cookies while using 399pak — disabling them would prevent you from accessing your account or placing bets.
Functional cookies remember your preferences — such as your preferred game lobby view, recently played games, and deposit method selection — to provide a more convenient experience across sessions. These cookies do not track you across third-party websites.
399pak uses aggregated, anonymised analytical data to understand how players navigate the platform, which game categories are most popular, and where technical issues occur. This data helps us improve the 399pak platform experience. Where analytical tracking is applied, it produces aggregated insights rather than individual-level profiles.
You can manage non-essential cookies through your browser settings. Note that disabling functional or analytical cookies may reduce the quality of your experience on 399pak.site but will not affect your ability to use core gaming and account functions, provided essential cookies remain enabled.
399pak implements a multi-layered approach to data security, consistent with the standards required under our international gaming license:
Despite these measures, no online platform can guarantee absolute security against all possible threats. You should also take personal responsibility for protecting your account credentials and for reporting any suspected unauthorised account access to 399pak immediately.
399pak retains personal data in accordance with the following principles and specific retention schedules:
At the conclusion of each applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be linked to an identifiable individual.
As a data subject, you hold the following rights with respect to personal data processed by 399pak. To exercise any of these rights, please contact us via the details in Section 17. 399pak will respond to verifiable data rights requests within thirty (30) days of receipt.
As a 399pak player, you hold specific legal rights over your personal data. Here is what each right means in practice for Pakistani players using 399pak.
You have the right to request a copy of all personal data 399pak holds about you. We will provide this in a readable format within 30 days. This includes your account details, transaction history, KYC records, and support communications.
If any personal data 399pak holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact support with the correct information and supporting documentation where necessary.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected. Note: legal retention obligations (e.g., KYC records, financial transaction history) may prevent full erasure of certain data categories during the mandatory retention period.
In certain circumstances — for example, while you contest the accuracy of data we hold — you may request that 399pak restricts the processing of your personal data to storage only, pending resolution of the dispute.
Where processing is based on your consent or contractual necessity, you have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
Where processing is based on your consent — such as receiving promotional communications from 399pak — you may withdraw that consent at any time without affecting the lawfulness of prior processing or the operation of your account.
21+ Only: 399pak does not knowingly collect or process personal data from any person under the age of 21. Our age verification process is specifically designed to prevent underage individuals from creating accounts or accessing real-money gaming services. If 399pak discovers that personal data has been collected from a person under 21 — whether through deliberate misrepresentation or otherwise — the account will be immediately closed, all data will be deleted subject to any legally required retention of evidence related to the breach, and any deposits will be refunded net of withdrawals already made.
If you are a parent or guardian and believe that a person under 21 in your care has created a 399pak account using false information, please contact our support team immediately. We will investigate and take appropriate action as a matter of priority.
As an internationally licensed gaming platform, some of 399pak's technical infrastructure and service providers may be located in jurisdictions outside Pakistan. Where personal data is transferred internationally in connection with the provision of 399pak's services, 399pak ensures that such transfers are subject to appropriate safeguards — including contractual data protection clauses with the receiving entity — consistent with the data protection requirements of our gaming license.
399pak does not transfer player data to any jurisdiction that lacks an adequate level of data protection without implementing the contractual safeguards required under our licensing obligations. Players' PKR financial data and CNIC information are handled with particular care given their sensitivity in the Pakistani regulatory context.
Payment data associated with your 399pak account — including JazzCash wallet references, EasyPaisa mobile numbers, bank account details, and cryptocurrency wallet addresses — is handled with the highest level of security and access restriction within the 399pak data environment.
Specifically:
Data generated through your use of 399pak's responsible gaming tools — including deposit limits, loss limits, session timers, reality check settings, and self-exclusion requests — is treated with particular sensitivity and handled in accordance with our licensing authority's responsible gaming data requirements.
Responsible gaming data is used by 399pak to:
Responsible gaming data is never used for marketing segmentation, promotional targeting, or commercial analysis. It is a protected data category within the 399pak data environment with strict access limitations.
For full details of the responsible gaming tools available to you as a 399pak player, please see our dedicated Responsible Gaming page.
399pak reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our licensing obligations. The "Last Updated" date at the top of this page will be amended whenever a revision is made.
Where changes to this Privacy Policy are material — that is, where they affect your data rights or 399pak's data processing practices in a meaningful way — we will notify registered players via the platform interface or via their registered mobile number at least seven (7) days before the changes take effect.
Continued use of 399pak following notification of a Privacy Policy update constitutes your acceptance of the revised policy. If you disagree with any change, you should contact 399pak to close your account before the effective date of the revision.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a data-related concern, please contact 399pak's data privacy team through the following channels:
When submitting a data rights request, please include your registered mobile number and account username to assist us in verifying your identity before processing the request. This verification step is necessary to protect your data from being accessed by unauthorised third parties.
Our Commitment to Pakistani Players: Whether you are in Karachi, Lahore, Faisalabad, Islamabad, Rawalpindi, or any other city across Pakistan, 399pak is committed to handling your personal data with the same respect, security standards, and transparency that you would expect from any internationally licensed online gaming platform. Your trust is the foundation of our business — and your privacy is a fundamental part of that trust.
Encrypted sessions, no data sales, PKR-native banking, and a licensed platform you can trust. Ready to experience Pakistan's most transparent online gaming platform?
21+ Only. Gambling involves risk — please only bet what you can afford to lose.