These Terms and Conditions constitute a legally binding agreement between you ("the Player," "you," "your") and 399pak ("399pak," "we," "us," "our"), governing your access to and use of the 399pak online gaming platform, including all betting, casino, slot, live dealer, and crash game services provided through 399pak.site. Please read these terms carefully in their entirety before creating an account or placing any wager. By accessing 399pak and completing account registration, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in full.
These six points summarise the most important aspects of your agreement with 399pak. They do not replace the full Terms below — you must read the complete document.
You must be at least 21 years of age to create a 399pak account and participate in any real-money gaming activity. Age verification via CNIC is mandatory before any withdrawal is processed. Creating an account while under 21 is a material breach of these Terms and will result in immediate account closure and forfeiture of balances.
Each player is entitled to one 399pak account only. Operating multiple accounts — whether to claim duplicate bonuses, circumvent restrictions, or for any other reason — is strictly prohibited. 399pak reserves the right to close all duplicate accounts and withhold associated balances upon discovery of multi-accounting activity.
All bonuses, free bets, and promotional offers issued by 399pak are subject to specific wagering requirements, time limits, eligible game restrictions, and minimum odds conditions. These terms are stated at the point of each offer. Bonuses cannot be withdrawn without meeting the applicable wagering requirement in full.
All withdrawals at 399pak are processed in Pakistani Rupees to your verified JazzCash, EasyPaisa, or bank account. Know Your Customer (KYC) documentation — including CNIC verification — is required before the first withdrawal. 399pak targets withdrawal processing within 30 minutes for verified accounts during standard operating hours.
Use of automated bots, arbitrage strategies exploiting platform errors, collusion with other players, or any form of fraudulent activity is strictly prohibited on 399pak. Detection of prohibited activity will result in account suspension, forfeiture of winnings derived from such activity, and referral to relevant authorities where appropriate.
399pak reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to registered players via the platform interface or registered mobile number. Continued use of 399pak following notification of changes constitutes acceptance of the revised Terms.
For the purposes of these Terms and Conditions, the following definitions apply throughout:
By accessing the 399pak platform and/or completing account registration, you irrevocably confirm that:
Important: If you do not agree to any provision of these Terms and Conditions, you must immediately cease using the 399pak platform and close your account. Continued use of 399pak constitutes ongoing acceptance of these Terms in their current form.
To register and maintain a 399pak account, you must satisfy all of the following eligibility conditions at all times:
During registration, you are required to provide accurate, current, and complete information including your legal name, date of birth, registered mobile number (used for JazzCash / EasyPaisa linking), and a valid CNIC number. 399pak reserves the right to verify any information provided at any stage and to request supporting documentation at its absolute discretion.
Each eligible person is entitled to register and operate one (1) 399pak account only. The existence of multiple accounts — whether in the same name, under different names, using different mobile numbers, or using different device combinations — constitutes a material breach of these Terms. 399pak employs account-matching systems to detect multiple accounts, and all accounts found to be in breach will be closed with balances forfeited.
399pak is committed to preventing underage gambling. CNIC-based age verification is mandatory before the first withdrawal is processed. 399pak reserves the right to suspend account access and withhold balances pending completion of KYC. If age verification reveals that a player is under 21, the account will be closed immediately, all deposits will be refunded (less any withdrawals already made), and any winnings will be forfeited in full.
You are solely responsible for maintaining the security and confidentiality of your 399pak login credentials, including your username, password, and any two-factor authentication codes. 399pak will never ask you to share your password with any 399pak representative.
You must:
399pak shall not be liable for any losses resulting from unauthorised account access arising from your failure to adequately safeguard your login credentials, provided that 399pak's own security systems were not at fault.
All deposits to your 399pak account must be made from a payment method registered in your own name. 399pak accepts deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Sadapay, USDT, and Bitcoin. Minimum and maximum deposit thresholds apply and are displayed at the point of transaction. 399pak does not accept deposits from credit facilities, borrowed funds, or payment methods belonging to third parties.
Withdrawals are processed exclusively to the same payment method used for deposit, or to an alternative method that has been verified as belonging to the account holder. The following conditions apply to all withdrawals:
Where an active bonus with outstanding wagering requirements is attached to your 399pak account, withdrawal of the bonus amount and associated winnings may be restricted until the wagering requirement is met in full. Withdrawing your deposited balance while a bonus is active may result in cancellation of that bonus and any associated winnings.
All bets and wagers placed on 399pak are final upon confirmation. 399pak operates a cricket sportsbook, live casino, slot games, crash games (Go Rush), and premium live tables (Astar Live). Product-specific rules applicable to each gaming vertical are accessible within the respective sections of the 399pak platform and form part of these Terms by reference.
In the event of a technical error, system malfunction, or pricing error resulting in an incorrect price, settlement, or game outcome, 399pak reserves the right to void the affected bets or game rounds and refund stakes to the relevant player accounts. 399pak shall not be liable for winnings derived from obvious errors or malfunctions, and players are advised to report suspected errors to customer support immediately rather than continuing to place bets at an erroneous price.
Cricket sportsbook bets placed on 399pak will be settled in accordance with the official result declared by the relevant governing body (PCB, ICC, or equivalent). In cases of abandoned, postponed, or weather-affected matches, settlement rules specific to each market type apply and are detailed within the sportsbook rules section of the platform.
Maximum single-bet winnings and maximum daily withdrawal limits apply across all 399pak gaming verticals. These limits are subject to change and the current applicable limits are displayed within the platform at the relevant product pages. Winning amounts in excess of applicable limits will not be paid out beyond those thresholds.
399pak offers a range of bonuses and promotions to registered players, including welcome bonuses, PSL season offers, slot cashback, and VIP loyalty rewards. The following general conditions apply to all 399pak promotional offers unless the specific promotional terms state otherwise:
Specific Promotional Terms: Each individual bonus or promotional offer operated by 399pak will have specific terms displayed at the point of offer. These specific terms — including wagering multipliers, eligible games, minimum odds, and expiry dates — take precedence over these general bonus conditions where there is any conflict.
The following activities are strictly prohibited on the 399pak platform and constitute material breaches of these Terms:
399pak reserves the right, upon detection of any prohibited activity, to immediately suspend the account, void all affected bets, forfeit all associated balances, and report the activity to relevant authorities where legally required.
399pak aims to maintain continuous 24/7 platform availability; however, we do not guarantee uninterrupted access. The platform may be temporarily unavailable due to scheduled maintenance, technical upgrades, or circumstances beyond our reasonable control including internet service disruptions, natural events, or regulatory instructions.
399pak shall not be liable for any losses — including potential winnings from bets that could not be placed or settled — arising from planned or unplanned platform downtime. Where platform unavailability directly results in a bet being placed at incorrect odds or a game session being interrupted mid-play through no fault of the player, 399pak will make reasonable commercial efforts to resolve the matter fairly.
All content on the 399pak platform — including but not limited to the brand name, logo, game software, website design, graphics, text, and data — is the exclusive intellectual property of 399pak or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal gaming purposes only.
You may not copy, reproduce, distribute, modify, publish, or commercially exploit any content from the 399pak platform without express prior written consent from 399pak. Scraping of odds data, game results, or any other platform content using automated means is strictly prohibited.
To the fullest extent permitted by applicable law, 399pak's total liability to you in respect of any claim arising from your use of the platform shall be limited to the amount of your net deposits in the twelve (12) months preceding the event giving rise to the claim.
399pak shall not be liable for:
Nothing in these Terms limits 399pak's liability for fraud, wilful misconduct, or any liability that cannot be lawfully excluded.
399pak is committed to promoting responsible gaming across all its products and player interactions. We recognise that for a small number of players, gambling can become harmful, and we take our obligations in this area seriously as a condition of our international gaming license.
399pak provides the following responsible gaming tools accessible directly from your account dashboard:
21+ Only: Gambling is for adults. If you or someone you know is experiencing difficulties related to gambling, please visit our Responsible Gaming page immediately for support resources and self-exclusion options.
You may close your 399pak account at any time by contacting customer support. Closure requests will be processed within a reasonable period. Any cleared, unlocked balance will be refunded to your verified payment method following completion of final KYC checks. Bonuses with outstanding wagering requirements will be cancelled upon account closure.
399pak reserves the right to suspend or permanently close any player account, with or without prior notice, in the following circumstances:
The collection, use, storage, and processing of your personal data by 399pak is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. By accepting these Terms, you also accept the Privacy Policy in full.
In summary, 399pak collects personal and financial information for the purposes of account management, KYC compliance, responsible gaming monitoring, and regulatory reporting under its international gaming license. 399pak does not sell your personal data to third parties and implements industry-standard data security measures to protect your information.
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which 399pak holds its international gaming license. In the event of any dispute arising from your use of the 399pak platform:
399pak reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material — that is, where they affect player rights or obligations in a meaningful way — 399pak will notify registered players via the platform interface or via a message to their registered mobile number at least seven (7) days prior to the changes taking effect, except where a shorter notice period is required by regulatory necessity.
Your continued use of the 399pak platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must close your account before the effective date of the change.
The version of these Terms and Conditions displaying the most recent "Last Updated" date is the governing version at any given time.
If you have any questions about these Terms and Conditions, wish to raise a complaint, or need assistance with your 399pak account, please contact our customer support team:
Formal complaints will be acknowledged within 24 hours and investigated within ten (10) business days. Where a complaint requires referral to the licensing authority's dispute resolution process, 399pak will facilitate that referral on your request.
Our Commitment: 399pak takes all player complaints seriously. As a licensed operator, we are required to maintain a documented complaint log and respond to all complaints within our stated timeframes. Pakistani players from Karachi, Lahore, Faisalabad, Islamabad, and all other cities are entitled to the same level of support and complaint resolution under these Terms.
Our Urdu and English-speaking support team is available 24/7. We're also happy to answer questions about responsible gaming tools available in your 399pak dashboard.
21+ Only. Gambling involves risk — please only bet what you can afford to lose.